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Services

Advent’s IT capacity services ensure provisioning of skilled IT professionals on an ongoing basis to supplement existing client teams. We can provide a rich mix of offshore skills as desired, thereby creating cost efficiency and flexibility.

Overview

Global competition for Valued Customers and Talented employees will be the biggest issue facing Organizations in the coming years. Skilled worker pool with talent in emerging technologies is dwindling and it will increase the importance of People as a source of competitive advantage in the Human Resources market. Our core competence is business understanding combined with technology insight. Not just about cost savings; not just making technical talent available.

We bring in-house process maturity to build, test and support applications on most technologies. Our approach is to take as much responsibility as you are comfortable offloading to us, while helping companies stick to their core competence and stay competitive by taking care of their strategic IT functions. And we offer a set of specialized services that are aligned with your vision and business needs.

Corporations worldwide need to drive these Factors and we can assist them in the same

  • Manage the uncertainty of growth.
  • Minimize growing pains around Staffing.
  • Decrease employment costs.
  • Reduce risk of Bad Hires and resultant Legal Costs.

Our Offering

At Advent, we draw from our large network of talent to deploy top-tier Project managers, Professional Consultants, Technical Experts and Industry Specialists to quickly meet Client’s project’s resourcing requirements.

We offer Project based Resourcing Model where we can cater to Client’s requirement to augment their in-house personnel with experienced and skilled talent pool. Project based resourcing model will be suitable for specific initiatives and niche Consultant requirements.

In today’s competitive global marketplace, we understand that retaining in-house talent is not always economical. With project based resourcing, we provide our clients with top contract, contract-to-hire, consultant and project manager resourcing on a project-by-project basis.

Advent’s application maintenance and management services (AMS) support a broad range of enterprise IT systems from SAP and Oracle thereby reducing application environment costs and freeing up budgets for innovation and growth.

Application Management Services (AMS) for customers

We provide complete range of maintenance and support services for your applications and systems. Our maintenance service typically begins with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance.

Whether your goal is to reduce costs, improve productivity and ROI or enhance competitiveness, we provide efficient management of your applications through our mature, standardized and highly reliable global processes. Using ITIL-based best practices, which are SLA driven, your applications stay optimally geared to provide rapid responses to key change requests and business requests. Based on your needs and the engagement model, we can deliver 24X7 coverage for application portfolios.

Our approach goes much beyond merely managing and optimizing overgrown applications, and aims to optimize technology, information architecture, people, and services. We align team structures based on your business domain, technology roadmap, processes, and applications. Our expertise goes beyond SAP, PeopleSoft, Oracle, Microsoft technologies, Java, legacy systems, databases and several other platforms.

Our approach stands out on account of:

  • Proactive problem identification and resolution to minimize user impact.
  • Preventive root-cause-fixes to reduce the incidence of issues.
  • Perfective enhancements to help the system evolve from a 'patched' system to the ideal application state.
  • Clarity and depth of documentation to provide deliverables of uniform quality.

Our services include:

    Application Support

    Advent provides custom application development services that are supported by extensive expertise and understanding of emerging technology.

  • ABAP & Java Tech Support
  • Functional support in various SAP modules
  • Enhancements & Bug Fixes
  • Classical Add-Ons
  • SAP Netweaver systems’ support
    System Support

    24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

  • Security and User Mgmt
  • System Performance Tuning
  • Archival & Storage Mgmt
  • Database Management
  • Business Continuity & Disaster Recovery
  • Release Upgrade Mgmt
    Business Support

    We offer 1st, 2nd and 3rd level support services for applications developed by Advent or by any third party vendor. Advent professional services include:

  • Level 1, 2 and 3 User Support
  • System Performance Tuning
  • Non-SAP Landscape support
  • End User & Power User Training
  • Common Process Execution