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Home --> SAP Practice --> Service Offerings --> Application Management and Support (AMS) Services     Suggestions/Comments   

Application Management and Support (AMS) Services

We provide complete range of maintenance and support services for your applications on SAP technology and neighborhood systems. Our maintenance service typically begins with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance.

Whether your goal is to reduce costs, improve productivity and ROI or enhance competitiveness, we provide efficient management of your applications through our mature, standardized and highly reliable global processes. Using ITIL-based best practices, which are SLA driven, your applications stay optimally geared to provide rapid responses to key change requests and business requests. Based on your needs and the engagement model, we can deliver 24x7 coverage for application portfolios.

Our approach goes much beyond merely managing and optimizing overgrown applications, and aims to optimize technology, information architecture, people, and services. We align team structures based on your business domain, technology roadmap, processes, and applications. Our expertise goes beyond SAP and spans Unix systems, Microsoft technologies, Java, legacy systems on mid-range & mainframes, and several other platforms, databases, languages, software, and enterprise applications.

Our approach stands out on account of:

Proactive problem identification and resolution to minimize user impact
Preventive root-cause-fixes to reduce the incidence of issues
Perfective enhancements to help the system evolve from a ‘patched’ system to the ideal application state
Clarity and depth of documentation to provide deliverables of uniform quality and person-independence.
Our services include:

ABAP & Java Tech Support
Functional support in various SAP modules
Enhancements & Bug Fixes
Classical Add-Ons
SAP Netweaver systems’ support
Security and User Mgmt
System Performance Tuning
Archival & Storage Mgmt
Database Management
Business Continuity & Disaster Recovery
Release Upgrade Mgmt
Level 1, 2 and 3 User Support
Non-SAP Landscape support
End User & Power User Training
Common Process Execution











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